Privacy Policy

1. Introduction

Welcome to Stems & Tales (operated by Maa Harsiddhi Flower Decorators, Sagar, Madhya Pradesh). We respect your privacy and are committed to protecting the personal information you share with us when using our website and services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you register.
• Delivery Details: Recipient name, delivery address, phone number, and pincode.
• Order Details: Products ordered, delivery date/time preferences, personal messages, and special instructions.
• Payment Information: We do not store your credit/debit card details. All payments are processed securely through third-party payment gateways (Razorpay/Cashfree).
• Communication: Any messages, feedback, or support queries you send us.

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, screen resolution.
• Usage Data: Pages visited, time spent, referring URL, and click patterns.
• Cookies: Small data files stored on your device to remember preferences and improve your experience.

3. How We Use Your Information

• To process and deliver your orders accurately and on time.
• To send order confirmations, delivery updates, and preparation photos via SMS and email.
• To verify delivery serviceability based on your pincode.
• To improve our website, products, and services.
• To respond to your queries and provide customer support.
• To send occasional promotional offers and updates (only if you opt in).
• To prevent fraud and ensure the security of transactions.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited information only in the following cases:

• Delivery Partners: Recipient name, address, and phone number to complete the delivery.
• Payment Processors: Transaction details to process your payment securely.
• Legal Requirements: If required by law, court order, or government authority.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• HTTPS encryption across our entire website.
• Secure password hashing (bcrypt).
• Regular security updates and monitoring.
• Limited access to personal data on a need-to-know basis.

While we take every precaution, no method of electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Cookies

Our website uses cookies to:

• Keep you logged in during your session.
• Remember your cart items and delivery preferences.
• Analyse website traffic and usage patterns.

You can disable cookies through your browser settings, but some features of our website may not function properly without them.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Update or correct your information through your Profile page.
• Delete your account by contacting us at hello@stemsandtales.com.
• Opt out of promotional communications at any time.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us: